If there’s something wrong with your order (defective product, incorrect order, damaged order, or if you are simply not in love with it), please contact us within 30 days of receiving your order. We’ll be happy to assist you in reviewing the case. If your return is approved, you can return the item to us with the order number clearly marked on the packaging. The order number is crucial as it allows us to process your refund correctly. Alternatively, if you prefer, we can send a replacement. Just let us know which new models you would like. Please do not return anything before we review your case. Our customer service team will review your request and send you further instructions.

Tendoshop reserves the right to refuse any return request if the return appears to be due to malicious competitive business practices.
Disclaimer: You will be responsible for paying your own shipping costs for returning your item unless the product quality is defective.

We understand that you may want to try the watch on your wrist. However, all returned watches must be in perfect, unworn condition (all plastic protectors intact and adhered to the watch) and in the original packaging. We do not accept returns for watches with minor wear. If the returned watch is undamaged but the strap has been used or marked, we will not accept it and will return it to you.

Before shipping your return, please email us at [email protected] to receive return instructions and an authorization code (RMA). This code is necessary to identify return packages in our warehouse. If your returned watch does not have an RMA code, we will be unable to process it and will return it to you.

Upon receiving the watch, we will inspect it for any signs or traces of damage on the case, glass, or strap. If it is undamaged, we will issue a full refund. Unfortunately, if there are any signs of use, we will not accept it and will return it to you.

Choose a reliable shipping method with a tracking number so that we can monitor the delivery until the watch is returned to us. Without a valid tracking number, we will not be able to locate your return and issue a refund. Please ensure you obtain a tracking number to facilitate your refund.

For items purchased using a credit card, it typically takes 2-6 days to receive the refund. If you have not received the refund by the 6th day after we have processed it, please contact us at [email protected].

Please note that adhering to all the steps and requirements of the return policy is crucial for a successful return and refund process. If you have any questions or concerns, you can reach out to us by emailing [email protected] for further assistance.